Major Bank Shocks Customers: ‘No More Cash Deposits Allowed, The Reason Will Surprised You

First Direct has told its customers that starting from April 9, 2025, they will not be able to deposit cash using HSBC self-service machines anymore.

This is part of some changes being made by the bank. Since First Direct is an online and telephone-based bank, it does not have its own branches. Customers who needed in-person banking services, like depositing cash, have always relied on HSBC branches.

After this change, customers will still be able to deposit cash, but they must go to an HSBC branch and speak to a staff member at the counter.

They can also deposit cash at post offices, HSBC full-service branches, banking hubs, or cash service branches. However, self-service machines will no longer be an option.

For depositing cheques, First Direct is encouraging customers to use its mobile app. With the app, customers can scan the front and back of the cheque and submit it without having to visit a branch.

The app allows you to deposit up to £2,000 per cheque, with a daily limit of £2,000. If you deposit a cheque using the app before 10 p.m. on a working day, the money will usually be available by midnight the next working day. This makes the process faster and more convenient.

Customers who prefer traditional methods can still deposit cheques or cash at HSBC branches or post offices. First Direct also suggests checking its FAQ section for more details about these changes and how to use the mobile app for banking.

These updates aim to make banking simpler and encourage more people to use digital services, but it might mean some adjustments for customers used to self-service machines.