A man was shocked to receive a $10,000 bill and face arrest threats from Hertz after using their ‘unlimited miles’ deal to drive 25,000 miles in one month.

A Hertz customer shared a shocking experience after being billed $10,000 for using an “unlimited miles” rental car.

The situation has gone viral after a TikTok user named Logan posted a video showing the moment the customer learned about the unexpected charge.

When most people hear the word “unlimited,” they think it means no limits. For example, at an all-you-can-eat buffet, you can keep eating as much as you want, or with an unlimited phone plan, you can talk for hours without worrying about extra costs.

According to the Oxford Dictionary, “unlimited” means there are no restrictions on the amount or quantity.

The customer in the video signed up for Hertz’s “unlimited miles” deal, assuming it would let them drive as far as they wanted without extra fees.

However, things took a surprising turn when they were told they owed $10,000 after driving 25,000 miles in just one month.

In the video, the customer can be heard saying, “The agreement clearly says I won’t be charged anything extra. I never signed anything about limits or extra charges for mileage.”

The Hertz employee disagreed, claiming the customer also didn’t sign anything allowing them to drive such a long distance.

The situation became tense when the employee told the customer to leave or face being arrested. The customer eventually left, but the video sparked widespread discussion online.

Many people who saw the video sided with the customer. One viewer commented, “Unlimited means unlimited.

Hertz shouldn’t charge extra if that’s what the deal promised.” Another person said they would have stayed and waited for the police rather than leave.

Some viewers were curious about how the customer managed to drive 25,000 miles in just one month, noting it would require driving for hours every single day.

After the incident went viral, Hertz apologized for the misunderstanding. In a public statement, the company said the customer would not be charged for the mileage and emphasized their commitment to customer satisfaction.

They also mentioned that they were addressing the employee’s behavior and making sure their customer service standards are clear and followed at all locations.