Woman ‘couldn’t believe’ Evri driver’s shocking act after dropping parcel at their house
Melanie Hawkins was completely shocked by what she saw on camera after one of her parcel deliveries went wrong. She had ordered two packages one with £60 worth of clothes from Shein, and another with a few items from George at Asda. Because she lives in a flat where deliveries aren’t easy to manage, she decided to have both parcels sent to her ex-boyfriend’s house in Portsmouth, where deliveries are more straightforward.
On Saturday afternoon, around 3:30 p.m., she got a notification from Evri saying her parcels had been delivered. Since she wasn’t there at the time, she messaged a neighbour and asked if she could move the packages into her porch for safekeeping. Melanie planned to come by the next morning to collect them.
When she arrived on Sunday, she noticed that only one parcel was there. The second one was missing. She and the neighbour looked around the front of the house, hoping it had maybe been placed somewhere else or had fallen over. But there was no sign of it.
Confused and suspicious, Melanie and her neighbour decided to check the CCTV footage from a security camera placed on a windowsill in the front room. That’s when they saw something that left them speechless. The video showed the Evri delivery driver walking through the gate with three packages in hand—two parcels and a cardboard box. He appeared to place the parcels at the doorstep, took a photo to confirm delivery, but then picked up one of the packages again and walked away with it.
Melanie couldn’t believe what she was seeing. She immediately contacted Evri using their online chat service to report what happened. However, she was frustrated because she couldn’t talk to an actual person—only a chatbot. She explained the situation, saying the driver had clearly taken the package after photographing it, which she considered stealing. The system didn’t allow her to upload the video as evidence during the chat, but she sent it as an attachment in a follow-up email after receiving a confirmation message from the company.
Melanie said the whole situation made her feel helpless and angry. She had trusted the delivery would be done properly, but instead she ended up feeling like her package had been stolen right from the doorstep. It wasn’t just about the missing items—it was about the principle of being treated fairly and honestly.
A spokesperson from Evri responded to the incident, saying the company does not tolerate theft in any form and takes these kinds of claims very seriously. They promised to investigate the matter as a top priority and said they were already in touch with Melanie to make sure things were made right.
The situation has raised concerns about how much trust people can put in delivery services. For Melanie, it was a frustrating experience that reminded her of the importance of having security cameras and speaking up when something doesn’t feel right.
